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Job Title: 

Department:

Schedule:   

Reports to:

Relief Coordinator

Emergency Shelter

Variable shifts

Shelter Administrator

Summary of Position:   

Provides coverage as required on three shifts (7am-3pm, 3pm-11pm, 11pm-7am) of shelter and residential programs located in Jamaica Plain.  Relief coordinators are expected to perform all tasks/activities assigned to full time coordinators including ensuring a safe environment, orientation to shelter services, responding to crisis situations, documenting in program logs, searching guests entering the building and other tasks are required.

Duties and Responsibilities:

• Provide services to adult men and women using the shelter including food, clothing, health care and a safe environment.

• Provide orientation to shelter services, rules and regulations to new guests.

• Responsible for assigned tasks on the shift which may include answering the telephone, admitting guests to shelter, searches, monitoring guest activity (food serving, shower area, AA meetings, etc.), and other tasks as assigned by the supervisor of the shift.

• Maintain a safe environment and respond appropriately to crisis situations.

• Maintain program logs and records as needed.

Qualifications:

• Previous experience in direct care in a homeless shelter or similar human service environment preferred. 

• Knowledge of substance abuse and mental health issues preferred.

• High School Diploma or G.E.D required

• Ability to communicate effectively through reading and writing in a log required.

• Ability to exercise appropriate authority over men and women using shelter services required.

• CPR AND CPI training required.

Physical/Mental Abilities Required:

• Must be able to respond quickly and appropriately in crisis situations.

• Must be able to maintain a high degree of professionalism in the provisions of services to a population that can be very difficult/vulnerable.

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